Frequently asked questions
FAQ
Usually Asked Question
- Turn off the modem & the router
- Re-insert all plug-ins.
- Restart the modem & router after 2-5 mins
- Check the connection
- If still issue persists, contact support department at 08326712111
- Login to your customer portal using your user id & password given at the time of connection
- Go to “Purchase” tab
- Download the bill copy
- Ensure you have a PC or a laptop with you to do a dial up
- Notice the cord that connects the Syrotech/ Huawei modem to the router
- Disconnect the cord from the router & connect it to the laptop/ PC
- Go to Control Panel> Network and Internet > Network and Sharing Center
- Setup a New Connection
- Connect to internet
- Setup PPPOE Broadband
- Enter username & password
- connected to internet
- check speed / internet connection
*Note: The MAC needs to be reset while doing a dial up connection. Hence the customer needs to inform the Goan Fibernet Support Dept. about doing a dial up connection